Cancellation Policy

• Customer shall be entitled to cancel an order of any Product, if the product has not been sent for production. Once the product is sent for production, an order cannot be cancelled.
•  In case the wrong product is shipped, the User can request for return of the Product any time after delivery of the Product but not later than three (3) days from the date of delivery of the Product through e-commerce website. The Customer needs to follow the process defined below for return:
• Cancellation or Return of order shall be made with mail with Subject:” Cancellation or Return  Request” and sent to team@umeni.co

E-Mail shall contain following details:-

1. Order ID:
2. Cancellation or Return Reason:
3. Cancellation shall be initiated after formal order cancellation request is received at team@umeni.co . And amount will be credited in the same account from where it’s deducted within 7 working days.
4. In case of Cancellation, bank transaction charge will be applicable and paid by customer.
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